Terms & Conditions
Ordering from the Website
If ordering directly from the website, please follow the on screen instructions to the PayPal website. If you do not have a PayPal account, you can pay via credit/debit card or cheques. I will send your purchase as soon as the payment clears.
If you require any item listed on my website in an alternative colour, the order may take a little longer, but should be ready within 3 weeks.
Commissions
I welcome individual commissions. It is advisable to make an appointment to visit my studio, to enable me to fit match your individual requirements. My studio is based in Kingston upon Thames, Surrey.
A 30% deposit is required on all individual commissions. This is non-refundable. Please email me for appointments: bee@bee-smith.co.uk
Packaging & Delivery
All orders are sent by Royal Mail Special Delivery service, with a minimum charge of £7.55. It requires a signature upon delivery.
Postal charges for international deliveries will vary.
For EU/ NI orders, please note we are currently unable to dispatch to these countries due to a change in the GPSR law. We are working on this and hope to be able to send the EU/ NI as soon as possible.
How to care for your hat
Caring for your hat varies depending on the material it is made from, but the main rules are:
- Avoid getting the hat wet
- Store hats away from direct sunlight
- Always store hats in a box, protected with tissue paper
- For felt hats, brush with a soft brush to restore sheen
Returns Policy
Refunds or exchanges cannot be made on bespoke pieces. However, this does not affect your statutory rights if the product is faulty. Any returned items should not have been worn and must be returned within 14 days of receipt.
Copyright
All items on my website and individual commissions are subject are the copyright of Bee Smith. Any reproduction of images must obtain permission from Bee Smith.
Contact
Any questions, please contact Bee@Bee-Smith.co.uk